The financial services industry has shifted to an open, integrated, future-proof technology ecosystem that, when properly designed, promises endless customer experience (CX) benefits, competitive new business outcomes, and service differentiation.
Kategorija: Banking
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New Imperatives: Why Global Industrials Must
Chris Kenney, Carol Wingard – How should CEOs of global industrials respond to critical challenges rooted in slow growth, disruptive technologies, unforeseen competitive threats and the impact of the Industrial…
How Consumer Brands Can Connect with Customers
When news broke earlier this year about Amazon’s courtship of some of the world’s biggest consumer packaged goods (CPG) brands
Harvard Business Review
When news broke earlier this year about Amazon’s courtship of some of the world’s biggest consumer packaged goods (CPG) brands, it touched off a wave of speculation. Was the e-commerce…